Privacy Policy

Last updated: April 1, 2026

Flame & Fork ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or order from us, how we use that information, and the choices you have.

1. Information We Collect

We may collect the following types of information:

• Contact information you provide — name, email address, phone number, and delivery address when you place an order or sign up for promotions.
• Payment information processed securely by our third-party payment provider. We do not store full credit card numbers on our servers.
• Order history — items purchased, order dates, and pickup/delivery preferences.
• Usage data — your IP address, browser type, device information, pages visited, and approximate location, collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your order, promotions, or customer service inquiries
• Improve our menu, website, and overall experience
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We share it only in these limited circumstances:

• With service providers who help us operate (payment processors, delivery partners, email providers, analytics tools)
• When required by law or to respond to lawful requests from public authorities
• In connection with a merger, acquisition, or sale of assets, in which case we will notify you

4. Cookies and Tracking

We use cookies and similar technologies to remember your preferences, keep you signed in, understand how you use our site, and serve relevant promotions. You can manage your cookie preferences at any time — see our Cookie Policy for details.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time
• Opt out of the sale or sharing of personal information (we do not sell)

To exercise any of these rights, contact us at privacy@flameandfork.com.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the new version on this page and update the "Last updated" date above.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, reach out at:

Flame & Fork
1247 Maple Ave, Springfield, IL 62704
privacy@flameandfork.com
(555) 123-4567